Terms and conditions

Business name: Dauriel Studio s.r.o.

Registered office/place of business: Horná 37, Banská Bystrica 97401, Slovakia

Registration number: 56733062

VAT number: 2122408079

VAT ID: SK2122408079, according to §7a

IBAN: SK67 8330 0000 0029 0308 9383

Registered in the Commercial Register of the District Court of Banská Bystrica, section: Sro, file no. 51103/S

E-mail: info@michaeladauriel.com

Supervisory authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Banská Bystrica Region. Dolná 46, 974 00 Banská Bystrica 1

048/412 49 69, 048/415 18 71

I. INTRODUCTORY PROVISIONS

1.1. These terms and conditions are drawn up in accordance with:

- Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts,

- Act No. 40/1964 Coll. Civil Code, as amended, and

- other relevant legal regulations.

1.2. These terms and conditions (hereinafter referred to as the "Terms and Conditions") apply to the purchase of goods through the e-shop www.michaeladauriel.com. The purchase of goods in accordance with the previous sentence may be carried out by consumers, provided that the consumer agrees that the purchase contracts concluded in this way will be governed by these Terms and Conditions, the provisions of the Complaints Procedure, other conditions listed on the website www.dauriel.sk and relevant legal regulations.

1.3. In these Terms and Conditions, the trader means the company Dauriel Studio s.r.o., with its registered office at Horná 37, 974 01 Banská Bystrica, Company ID: 56733062, Tax ID: 2122408079, registered in the Commercial Register of the District Court of Banská Bystrica, Section: Sro, Insert No. 51103/S, e-mail: info@michaeladauriel.com, (hereinafter referred to as the "trader").

1.4. Supervisory authority: Inspectorate of the SOI for the Banská Bystrica Region. Dolná 46, 974 00 Banská Bystrica 1. Supervision Department tel. no. 048/412 49 69, 048/415 18 71

1.5. The Complaints Procedure means a document entitled Complaints Procedure, issued by the trader and with the wording of which the consumer has become familiar with or had the opportunity to become familiar with (e.g. also on the website www.dauriel.sk).

1.6. A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it or in a business practice, is not acting within the scope of his business activity or profession.

1.7. Other terms and definitions: The terms and definitions set out in the Terms and Conditions shall have the meaning that: (i) is expressly stated in these Terms and Conditions and/or (ii) is expressly stated in Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain laws.

1.8. The trader is the operator of the electronic store on the website www.dauriel.sk.

1.9. The basic obligation of the buyer before ordering goods is to thoroughly familiarize himself with the general terms and conditions, which become binding for the buyer by ordering goods.

1.10. The contracting parties have agreed that the buyer, by checking the box before sending the order to the trader, confirms that he has been familiarized with these GTC, including the complaint procedure contained in Article VII. of these GTC and will apply to the purchase contract concluded through the electronic store operated by the trader (hereinafter referred to as the "purchase contract") and to all relationships between the trader and the buyer, arising in particular when concluding the purchase contract. The buyer is sufficiently notified of these terms and conditions in advance by placing the order himself and has the opportunity to familiarize himself with them.

1.11. The General Terms and Conditions are an integral part of every purchase contract. In the event that the trader and the buyer conclude a written purchase contract in which they agree on conditions different from the General Terms and Conditions, the provisions of the purchase contract will take precedence over the General Terms and Conditions.

II. DEFINITION OF TERMS AND ABBREVIATIONS

2.1. Electronic commerce or e-shop - is an electronic commerce operated by the trader on the website: www.michaeladauriel.com.

Goods - goods are understood to mean all products offered in the trader's electronic commerce.

Buyer - is a person or business entity who has entered into a business relationship with the trader as a purchaser (customer) of goods or services from the trader through the trader's electronic commerce.

Buyer Consumer - is a natural person who, in connection with a consumer contract, an obligation arising from it or in business practice, is not acting within the scope of his business activity or profession.

Buyer Entrepreneur - is a natural or legal person who, when concluding and fulfilling a purchase contract with a trader, acts within the scope of his commercial or other business activity.

Contracting Parties - Trader and Buyer

III. ORDER AND CONCLUSION OF A PURCHASE CONTRACT

3.1. The basic condition for the validity of an order is the proper and truthful completion of all required data and requirements specified in the order form by the buyer. By sending an order, the buyer undertakes in particular to pay the purchase price of the goods, including the price of transport, and to take over the goods properly in accordance with the method specified in the order.As the billing address, it is appropriate for the buyer to indicate the address of his permanent residence for the correct classification of his purchase for tax purposes.

3.2. If the buyer is an entrepreneur, he is responsible for the correctness of the delivery and billing data. This data must correspond to the data specified in the commercial or trade register.

3.3. The goods presented in the electronic store are not a proposal to conclude a purchase contract (offer) within the meaning of the provisions of Section 43a of Act No. 40/1960 Coll. of the Civil Code (hereinafter referred to as the "Civil Code") and the trader is not obliged to conclude a purchase contract with the buyer regarding this product. The presentation of the product in the electronic store is for informational purposes only. The buyer sends the proposal to conclude a purchase contract to the trader in the form of a completed and sent form via the trader's e-commerce, to which he sends the proposal to conclude a purchase contract, the subject of which is the transfer of ownership of the goods indicated by the buyer for a consideration at the purchase price and under the conditions specified in this order (hereinafter referred to as the "order").

3.4. The buyer may order goods or services in the following manner:

a) via the e-commerce on the website www.michaeladauriel.com.

b) by sending a freely styled order to the trader's e-mail address info@michaeladauriel.com.

c) by sending a freely styled order via the contact form on the website www.michaeladauriel.com.

3.5. Before placing (sending) the order, the buyer has the option to return to the order form, where he can check and change the data already filled in. After sending the order, the buyer will receive a notification of receipt of the order to his e-mail address - order acceptance. Acceptance of the order is the acceptance of the buyer's proposal to conclude a purchase contract by the trader. If necessary, all additional information regarding his order may be sent to the buyer's e-mail address.

3.6. By sending the order through the trader's e-shop, the buyer expresses his consent to the sending of the invoice in electronic form. The buyer is responsible for the correctness and full functionality of the e-mail address specified in the order. At the buyer's request, the invoice can also be sent in paper form.

3.7. After the order is delivered, the order will be processed and the trader will send the buyer a message about receipt of the order to the e-mail address provided by him, confirming the inclusion of the order for processing. If necessary, all additional information regarding his order will be sent to the e-mail address. Before confirming the order, the trader will verify the availability of the goods and the up-to-date price at the time the order is sent to the buyer.

3.8. The purchase contract is concluded by delivering the confirmation (acceptance) of the order in electronic form to the buyer. The purchase contract will be stored by the trader in electronic form for the necessary time and will be accessible to the buyer at his request. The trader will fulfill his obligation to issue the buyer one copy of it immediately after the conclusion of the purchase contract by e-mailing the buyer a confirmation (acceptance) of his order together with the attached general terms and conditions, the content of which the buyer expressed his consent to when placing the order in the electronic store.

IV. PRICE OF GOODS AND PAYMENT TERMS

4.1. The price of the goods in the electronic store is stated without VAT, since the trader Dauriel Studio s.r.o. is not a VAT payer, and is valid at the time of placing the order. The buyer acknowledges that the order also includes the obligation to pay the purchase price of the ordered goods. The price of the goods stated in the electronic store does not include the price of shipping.

4.2. The merchant reserves the right to adjust the price of the goods stated in the e-shop at any time. The change in the price of the goods does not apply to orders before the price change, regardless of the fact that the goods have not yet been delivered.

4.3. The buyer shall pay the price for the ordered goods in the manner chosen in the order, namely:

- by payment or credit card - the buyer shall make the payment via provided Stripe service. The price of the goods shall be considered paid at the moment of its crediting to the merchant's account. The account statement with the given transaction from the card issuer shall serve as proof of payment of the price of the goods in accordance with the order; or

- by transfer - the buyer shall make the payment in advance to the merchant's bank account maintained at FIO banka a.s. IBAN: SK67 8330 0000 0029 0308 9383, the goods are shipped after receiving funds to the merchant's account.

4.4. The merchant is not a VAT payer.

V. DELIVERY TERMS

5.1. Unless the merchant and the buyer have agreed otherwise in the purchase contract, the merchant is obliged to fulfill the buyer's order and deliver the goods to the buyer without delay, no later than 30 days from the acceptance of the order. If the merchant has not fulfilled his obligation to deliver the goods within the period according to the first sentence, the buyer shall request him to deliver the item within an additional reasonable period. If the trader does not deliver the ordered goods even within an additional reasonable period, the buyer is entitled to withdraw from the purchase contract.

5.2. The standard delivery time for goods in stock is: 2-4 working days. Goods handed over for transport will be delivered to the buyer in accordance with the transport conditions of the delivery company, usually within 48 hours of handing over for transport. Goods that are not in the trader's warehouse at the time of ordering will be sent to the buyer usually within 14 days of receiving the order; the buyer will be informed in advance of any impending delay.

5.3. If the buyer does not accept the goods without prior written withdrawal from the contract, or if the delivery of the goods is otherwise thwarted for reasons on the buyer's part, the trader is entitled to claim compensation for the damage incurred in the amount of the actual costs of the attempted unsuccessful delivery of the goods.

5.4. The trader ensures the delivery of goods through the following companies:

- Slovenská pošta, a.s., with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica. Company ID: 36631124.

- Packeta Slovakia s. r. o., with its registered office at Kopčianska 3338/82A, 851 01 Bratislava. Company ID: 48136999.

(hereinafter referred to as "delivery companies")

5.5. The buyer is always informed in advance about the price of shipping the goods during the process of filling out the order. The price of shipping is calculated depending on the combination of the shipping method and the payment method chosen by the buyer (hereinafter referred to as "shipping price"). For shipping abroad, the shipping price is calculated individually for each case. In the event of a change in the shipping price, the buyer will be informed of this change immediately before the goods are handed over for shipping.

5.6. The provision of transport of goods is a separately provided service that the buyer can order at his own discretion.

5.7. The buyer is obliged to check the shipment, its packaging, immediately upon its delivery. In the event that the buyer discovers that the packaging of the goods or the goods is mechanically damaged, he is obliged to notify the carrier of this fact and check the condition of the goods in his presence. In the event that damage to the goods is discovered upon receipt by the buyer, the buyer is obliged to immediately make a record of the extent and nature of the damage to the goods upon receipt of the goods, the accuracy of which shall be confirmed by the carrier. Later complaints of this type will be accepted only if the buyer proves that the goods already had the claimed defects at the time of receipt.

5.8. In the event that the buyer does not receive the shipment of which he was informed by the trader or the shipment is damaged, the buyer is obliged to immediately inform the trader of this fact via email: info@michaeladauriel.com.

5.9. The Buyer acknowledges and agrees to provide personal data in the scope of name and surname, correspondence address, telephone number and e-mail address of the delivery company ensuring the transport and delivery of goods to the Buyer for the Trader.

VI. WITHDRAWAL FROM THE CONTRACT

6.1. The Buyer Consumer is entitled, in accordance with the provisions of Section 20, paragraphs 1 to 3 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, to withdraw from the contract within 14 days from the date of receipt of the goods, in writing, without giving any reason.

6.2. The Buyer Consumer is entitled to withdraw from the purchase contract, the subject of which is the delivery of goods, even before the withdrawal period begins.

6.3. The Consumer Buyer may withdraw from the contract by completing the Withdrawal Form in the following manner:

a) by sending the completed Withdrawal Form to the address of the trader's registered office

b) by sending the completed Withdrawal Form by e-mail to the trader's e-mail address: info@michaeladauriel.com

6.4. In the event of a return of goods due to withdrawal from the contract, the Buyer is obliged to return the goods to the trader's business address. The Buyer is further obliged to attach to the returned goods the original tax document, order number and bank account number to which the price of the goods is to be refunded. The financial amount will be sent to the bank account chosen by the Buyer, no later than 14 days from the return of the goods.

6.5. The Consumer Buyer bears the costs of returning the goods and is responsible for any reduction in the value of the goods that has arisen as a result of handling the goods that goes beyond the handling necessary to determine the properties and functionality of the goods. In the event that the returned goods are incomplete or damaged, the trader is entitled to demand from the buyer financial compensation corresponding to the reduction in the value of the goods in the sense of §21 paragraph 4 of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts.

6.6. The Consumer Buyer is not entitled, pursuant to §19 paragraph 1 of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, to withdraw from the contract in cases where:

a) delivery of goods manufactured according to the consumer's specifications or goods made to measure,

b) delivery of goods that are subject to rapid deterioration or spoilage,

c) delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging has been broken after delivery.

6.7. The trader is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has interrupted production or made such significant changes that it has become impossible to fulfill the trader's obligations arising from the purchase contract or due to force majeure, or if, even after making all efforts that can be fairly demanded of him, he is unable to deliver the goods to the customer. The trader is obliged to immediately inform the buyer of this fact and refund the purchase price already paid for the goods agreed in the purchase contract by transfer to the account designated by the buyer.

6.8. The trader is entitled to withdraw from the contract concluded with the buyer in the event of a clear error in the price of the goods (i.e. a price clearly different from the usual price for the given type/kind of goods).

6.9. The trader is entitled to withdraw from the contract concluded with the buyer in the event that the buyer does not pay the agreed purchase price properly and on time or the buyer does not take over the ordered goods properly and on time.

VII. WARRANTY AND COMPLAINT FOR GOODS

7.1. A complaint is understood as an allegation of a defect in the goods within the meaning of Section 622 et seq. of the Civil Code. The trader is liable for defects in the goods within the meaning of the relevant provisions of legal regulations, in particular Section 619 et seq. of the Civil Code (liability for defects).

7.2. If the buyer is a Consumer, the goods are subject to a warranty period of 24 months. The warranty period begins on the date of delivery of the goods or personal acceptance of the goods by the buyer. In the case of an extended warranty, the warranty period is extended to the period declared by the purchase of the extended warranty. In the case of used goods, a warranty of 12 months is provided.

7.3. The buyer has the right to claim a warranty from the trader only for goods that show defects caused by the manufacturer, supplier or trader, are covered by the warranty and were purchased from the trader.

7.4. The buyer can claim a complaint from the trader by pointing out the defect in the goods in one of the following ways:

a) by pointing out the defect in the goods sent to the trader's registered office,

b) by pointing out the defect in the goods sent by e-mail to the trader's address.

7.5. The complaint must contain a detailed description of the detected defect, the order number and a copy of the invoice. The trader will provide the buyer with a written confirmation of the defect immediately after the buyer points out the defect. The Seller shall state in the confirmation of the defect notice the period within which the defect shall be removed in accordance with Section 507, Paragraph 1 of the Civil Code. The period notified pursuant to the preceding sentence shall not be longer than 30 days from the date of the defect notice, unless a longer period is justified by an objective reason beyond the Seller's control.

7.6. The address for delivery of the claimed goods is: Dauriel Studio s. r. o., Horná 37, 974 01 Banská Bystrica. The costs of delivery of the claimed goods shall be borne by the Seller.

7.7. The Seller shall not be liable for those defects of the goods which were caused by wear and tear of the goods as a result of their normal use, improper use, improper treatment, the influence of weather conditions or intentional damage. The Seller shall also not be liable for defects of the goods which the Buyer was notified of before the conclusion of the purchase contract.

7.8. The specific method of handling the complaint will be agreed upon after assessing the claimed defect of the goods. The buyer will be informed of the result of the complaint handling in writing after the complaint has been handled.

7.9. Rights from liability for warranty defects shall lapse if they have not been claimed within the warranty period.

VIII. ALTERNATIVE DISPUTE RESOLUTION

8.1. If the buyer is not satisfied with the way in which the trader handled his complaint, he is entitled to ask the trader to resolve the dispute. The address for sending the request is: info@michaeladauriel.com.

8.2. If the trader responds negatively to the request for redress or does not respond to it within 30 days from the date of its sending, the consumer has the right to file a proposal to initiate alternative dispute resolution (ARD) pursuant to Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution and on amendments and supplements to certain acts.

8.3. In the event that the trader and the buyer fail to resolve the dispute, the buyer has the option of filing a complaint via the platform for alternative online dispute resolution between the trader and the consumer, which is provided by the European Commission and Slovak online dispute resolution entities (ODR). The ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

8.4. The competent entity for alternative consumer dispute resolution is also the Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Department of Technical Product Control and Consumer Protection and Legal Department, tel. no.: 02/ 58272 172, https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi or another authorized legal entity, registered in the list of alternative dispute resolution entities, maintained by the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

IX. PROCESSING OF PERSONAL DATA

9.1. Our approach to the protection of your personal data is extremely responsible and we place great emphasis on it.

9.2. We rely on Act No. 18/2018 Coll. on the protection of personal data and on amending and supplementing certain regulations and REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2016/679. All information as data we process can be found in the PRINCIPLES OF PERSONAL DATA PROTECTION.

X. FINAL PROVISIONS

10.1. The trader reserves the right to change the GTC without prior notice.

10.2. Legal relations between the trader and the consumer buyer not expressly regulated by these GTC are governed in particular by the relevant provisions of Act No. 40/1964 Coll., the Civil Code and Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts.

10.3. Legal relations between the trader and the entrepreneur buyer not expressly regulated by these GTC or by the contract between the trader and the entrepreneur buyer are governed in particular by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and other legal regulations.

10.4. The provisions of Article VI. para. 6.1., 6.2., 6.3., 6.5., 6.6., Articles VII. to VIII. of these GTC apply exclusively to the group of Consumer buyers.

10.5. The relations and any disputes between the contracting parties will be resolved exclusively in accordance with the applicable law of the Slovak Republic and will be resolved by the courts of the Slovak Republic. The contracting parties undertake to resolve disputes concerning the subject of the purchase contract preferably always out of court, by agreement of the contracting parties.

10.6. These GTC are valid and effective from 7.8.2025.